Within the app, the AI Companion may be referred to by name. Regardless of the presentation or naming used, all conversational features are powered by AI systems as described in this document.
Reluvia uses AI technology to power certain features within the app, including the AI Companion.
When you interact with the AI Companion, your messages are processed by AI systems that generate responses based on the information you share, recent conversation history, and contextual signals associated with your use of the feature. Depending on the functionality available within the app, this may include recent conversation history, session summaries, your first name, preferences, and related contextual signals designed to support continuity and contextual relevance across interactions over time.
By processing the information you choose to share — including optional reflection inputs and conversational context — the system adapts its responses to your self-reflection experience. This processing is based on information you actively provide and contextual signals associated with your use of the feature, and is used only to personalise your interactions within the app.
The AI Companion is an automated feature. It does not possess human judgment, emotions, lived experience, or professional qualifications, and should not be understood as a substitute for human care, expertise, or professional support.
The AI Companion is presented through an avatar interface. This avatar is a visual design element only and does not represent a real person. All responses are generated by automated AI systems.
Reluvia uses Microsoft Azure OpenAI services to support AI Companion functionality. Data you submit through AI features may be processed by Microsoft and its subprocessors acting on our behalf for the purpose of providing and operating the service.
Microsoft does not use customer data submitted through Azure OpenAI to train its foundation models. By default, Microsoft may temporarily retain prompts and outputs for up to 30 days solely for abuse monitoring and security purposes, after which the data is automatically deleted. In some configurations, this retention period may be reduced or disabled.
Your data is not used by Microsoft or Reluvia to train general-purpose or foundation AI models.
Additional information about how your personal data is handled is available in our Privacy Notice.
For information on how data is processed when using Microsoft Azure OpenAI services, including security measures and data handling practices, please refer to Microsoft Azure OpenAI documentation. This documentation provides technical details on the responsible use, privacy, and security controls implemented within the Azure OpenAI infrastructure.
The AI Companion is designed to support self-reflection and emotional wellbeing experiences. Depending on how you use the Service, it may:
The AI Companion is a reflective and wellbeing-oriented feature only. It is not a substitute for professional care, and its responses are not reviewed or approved by therapists, psychologists, or counsellors before being displayed to you.
Reluvia includes a tone setting that allows you to adjust the communication style of the AI Companion. This setting is applied as part of the context provided to the AI system when generating responses. It is a stylistic preference tool only and does not affect what data is stored or how your conversations are processed.
Your conversation history, session summaries, and AI memory are retained to support the continuity of your experience and remain available until you choose to remove them or delete your account, subject to applicable operational, security, and legal retention requirements. We recommend you avoid sharing highly sensitive personal information (such as detailed medical history or information that could identify you in sensitive contexts) if you prefer maximum privacy.
You can remove this content at any time by using the clear chat function within the app. Clearing your chat removes stored conversation history and associated AI memory used for the feature from active systems. Certain infrastructure and security logs may retain limited operational data for a short period — typically no longer than 30 days — before automated deletion occurs as part of standard system maintenance. This retention is separate from your in-app data and is not accessible through the clear chat function.
Clearing your chat does not delete your account, subscription records, journal entries, mood data, or other information associated with your use of the Service. These are separate data types with separate controls, described in our Privacy Notice.
The AI Companion is not a healthcare, therapy, counselling, crisis, or emergency service. It is not intended to diagnose conditions, provide medical, psychological, psychiatric, therapeutic, legal, or financial advice, or replace qualified professional care or human judgment.
AI-generated responses are produced by automated systems and may be incomplete, imprecise, inconsistent, variable across interactions, outdated, or not fully suited to your circumstances. AI systems can produce inaccurate, incomplete, or fabricated information (sometimes called "hallucinations"). You should verify critical information through appropriate professional sources. Responses depend on the information available to the system and may not reflect the full context of your situation. You should not rely on any AI-generated response as factual or professional advice, and you must exercise your own judgment before relying on it.
The AI Companion should not be used in situations involving emergencies, crisis intervention, or immediate risk of harm. If you are experiencing an emergency, crisis situation, or immediate risk of harm, please contact local emergency services or an appropriate crisis support provider in your area.
AI-generated responses are produced by automated systems and are not routinely reviewed by human therapists, psychologists, or counsellors before being displayed.
Access to conversation-related data is restricted to authorised personnel with a legitimate operational, security, compliance, or support need, subject to internal access controls and confidentiality obligations.
Reluvia does not use AI systems to make solely automated decisions that produce legal or similarly significant effects on your access to the Service.
Reports may be reviewed for safety, compliance, and service integrity purposes. If you believe an AI-generated response was unsafe, inappropriate, or misleading, please contact us at help@reluvia.app with relevant details so we can review the issue.
If you have questions about AI-supported features or how your information is handled, please contact help@reluvia.app or review our Privacy Notice.