This Cookie Notice explains how Setapphub Development Inc, operating as Reluvia (“Reluvia,” “we,” “us,” or “our”), uses cookies and similar technologies on the Reluvia website at https://reluvia.app, in the Reluvia mobile app, and on related pages such as landing pages, support pages and legal pages. It should be read together with our Privacy Notice, which covers our broader data practices, your privacy rights, and how to contact us about personal data.
Reluvia uses cookies and similar tracking technologies (such as SDKs, pixels, and local storage) on our website and mobile application to support and improve your experience. This Cookie Notice applies to both our website and mobile application, though certain technologies and user controls differ depending on the platform.
We use these technologies to:
Where required by applicable law, we use non-essential technologies based on your consent, permission, or applicable opt-out mechanism.
Our analytics and marketing technologies are configured to minimize the processing of, and not to infer or use, the content of personal reflections, AI interactions, mood entries, or similar sensitive user content for optimization, targeting, or advertising purposes.
You can manage your choices at any time through our website cookie banner or preference tool, through your browser settings, or through your device and app settings.
This Notice is provided by:
Setapphub Development Inc
42 Reads Way Suite 42V New Castle, DE 19720
Email: hello@reluvia.app
The exact technologies used may depend on how you access Reluvia, which features you use, your device, your settings and the choices you make.
Cookies are small text files stored by your browser when you visit a website. They help a website work properly, keep sessions secure, remember certain settings, or measure usage.
These are browser-based tools that allow a website page to store limited information on your device, for example, to remember short-term preferences or preserve your progress in a flow.
SDKs are software components built into mobile apps. Operational SDKs help the app deliver features such as authentication, crash reporting, payments, notifications and security. Analytics and measurement SDKs help us understand how the app is used, diagnose issues and measure the effectiveness of marketing. Depending on its purpose, an SDK may collect or receive information such as device details, app events, identifiers or technical logs.
Mobile apps may use technical identifiers to recognise an app installation, link events across sessions, measure usage, support security, or understand how a user found Reluvia. These may include user IDs, installation IDs, analytics IDs and, where available and permitted by your device settings and platform rules, advertising identifiers. Advertising identifiers are resettable identifiers that may be made available by mobile operating systems for advertising or measurement purposes, depending on your device settings and platform rules. You can limit or reset them in your device's privacy settings.
These are small pieces of code used on websites to measure activity such as page views, traffic sources, interactions and conversions.
When you use our website or app, our systems and service providers may automatically receive technical information such as IP address, device type, operating system, app version, timestamps, request logs and error logs. This information may be used for service delivery, security, troubleshooting, fraud prevention and performance monitoring.
If you enable push notifications, your device or the app platform may use a notification token to deliver them. You can turn off notifications at any time through your device settings.
We use cookies and similar technologies for several purposes, depending on how you interact with Reluvia, which features you use, your device settings, and the choices you make.
Some technologies are essential for the website, app and related pages to work securely and reliably. They may help us load pages, connect the app to our systems, maintain sessions, detect technical issues, prevent fraud and protect against unauthorised activity.
Some technologies support specific features, such as remembering your settings, enabling account or subscription-related functions, supporting customer support interactions, or delivering notifications where you have enabled them.
Analytics and performance technologies help us understand how people use Reluvia, which parts work well, where users may experience difficulties, and how we can improve reliability, onboarding and overall experience. These technologies may measure things like app opens, screens viewed, feature interactions, errors, crashes and general usage patterns. Where required by applicable law, we use non-essential analytics based on your consent or subject to an applicable opt-out mechanism.
Marketing technologies help us understand how users find Reluvia, for example, whether an app install or subscription may be associated with a particular campaign, referral source or attribution signal. Where required by applicable law, we use these technologies based on your consent, with your permission, or subject to an applicable opt-out control.
Some technologies may remember choices you make, such as cookie preferences, notification settings or other available privacy choices, so we can apply them where technically possible.
The categories used may differ between the Reluvia app, the website and related pages.
| Category | Purpose | Examples | Your choices |
|---|---|---|---|
| Strictly necessary | Required to provide, secure and maintain Reluvia. | Security and fraud-prevention signals, session management tools, app-backend communication, error detection and basic service operation. | These are always enabled. Reluvia cannot operate securely or reliably without them. |
| Functional and preferences | Supports features, settings and choices you make. | Remembering cookie preferences, supporting account or subscription flows, help centre features, and notifications where you have enabled them. | Some choices can be managed through our website cookie banner or preference tool, browser settings, device settings, app permissions or notification settings. |
| Analytics and performance | Helps us monitor application stability, identify technical issues, and understand general usage patterns to improve the service. | Crash diagnostics, screen load speeds, general feature interaction counts, and performance identifiers primarily focused on app operations and not intended to capture your personal content. | We use these based on your consent or applicable opt-out mechanism. In some regions, additional opt-out choices may be available. |
| Marketing and Advertising | Measures the effectiveness of our marketing campaigns and user acquisition channels. | Campaign measurement tags, referral sources, standard advertising identifiers, and basic milestones (such as app downloads or account creation), not intended to capture your personal inputs or in-app content. | We use these based on your consent, with your permission, or subject to an applicable opt-out control. |
Not all categories are used in all contexts or regions. The technologies used may vary depending on whether you use the app or the website, which features are enabled, your device, your location and your choices. For website cookies, categories and providers may be displayed in our cookie banner or preference tool where available. For app-related technologies, this Notice and our Privacy Notice describe the main technologies and data practices.
Where technologies are used for advertising or tracking across apps or websites not operated by Reluvia, we will describe this in the relevant notice or preference setting and provide the choices required by applicable law or platform rules.
The table below lists the main technologies we use or may use for the purposes described in this Notice, covering both website technologies (such as cookies, pixels and local storage) and app technologies (such as SDKs, analytics tools, attribution tools, platform services and notification tools).
For website cookies, our cookie banner or preference tool provides, where available, more detailed information, including cookie names, providers, categories and duration. For the app, the table below and our Privacy Notice describe the main technologies and data practices.
The technologies used may vary depending on whether you use the website or the app, which features are enabled, your device, your location, your settings and your choices.
Some technologies are set or controlled directly by Reluvia — these are first-party technologies. Others are provided by third-party companies that help us operate, secure, measure and improve the service. When third-party technologies are used, the relevant provider may process information on our behalf or, in some cases, for its own purposes under its own privacy practices. We describe our service providers and data-sharing practices in more detail in our Privacy Notice.
Third-party analytics and marketing technologies are configured to minimize the processing of sensitive free-text inputs within the application.
| Technology / Provider | First or third party | Where used | Purpose | Examples of information involved |
|---|---|---|---|---|
| Website security and infrastructure tools (such as Cloudflare or similar) | Third party | Website and related pages | Security, content delivery, bot mitigation, abuse prevention and service reliability | IP address, request logs, security signals, browser and device information, technical identifiers |
| Website cookies, pixels, tags, scripts and local storage | First and/or third party | Website and related pages | Website operation, cookie preferences, analytics, performance measurement and, where applicable, campaign measurement. See our cookie banner or preference tool for specific cookie names, durations and providers. | Cookie identifiers, page views, browser information, referral source, interaction events, preference settings |
| Firebase Analytics & Crashlytics | Third party | Mobile app | App analytics, crash diagnostics, usage measurement, event tracking and performance insights | Firebase identifiers, app events, device information, app version, performance logs, and technical crash data |
| Product optimization and behavioral analytics tools (such as PostHog, or similar) | Third party | Mobile app and related digital services | Product analytics, user journey analysis, onboarding improvement and feature optimization | Analytics identifiers (such as Amplitude ID or PostHog distinct ID), user ID, app events, device information, and usage patterns (configured to minimize processing of personal reflections or sensitive free-text inputs) |
| AppsFlyer | Third party | Mobile app | Install, campaign and referral measurement | AppsFlyer ID, install and open events, device identifiers, campaign and referral data, subscription-related events where configured |
| Meta Pixel | Third party | Website and related pages | Campaign measurement and attribution | Page view events, interaction events, device and browser identifiers, IP address where applicable (configured to minimize processing of personal reflections or sensitive free-text inputs) |
| Google Analytics | Third party | Website and related pages | Website analytics, traffic measurement and usage insights | Page views, session data, device and browser information, interaction events, analytics identifiers |
| Apple platform services (App Store, StoreKit) | Third party | Mobile app (iOS) | App distribution, in-app purchases and subscriptions, app permissions and platform-level privacy controls | Transaction and receipt data, subscription status, permission status, and other platform-related technical information |
| Google platform services (Google Play, Billing) | Third party | Mobile app (Android) | App distribution, in-app purchases and subscriptions, app permissions and platform-level privacy controls | Transaction and receipt data, subscription status, permission status, and other platform-related technical information |
| Push notification and reminder technologies (such as OneSignal, APNs, FCM, or similar services) | Third party | Mobile app | Delivering push notifications, functional updates, and interactive reminders | Notification token, app identifier, notification status, and delivery information |
| Media streaming performance tools (such as Mux or similar) | Third party | Mobile app | Optimizing and monitoring audio and video delivery parameters to ensure stable media playback | Performance tracking logs, streaming session identifiers, device playback capabilities, and bandwidth metrics |
| Payment processing platforms (such as Stripe or similar) | Third party | Website and related web checkout flows | Processing direct-to-consumer web subscriptions, secure payment execution, and transactional fraud prevention | Transaction tokens, subscription verification data, and functional security or session identifiers |
| Application stability and diagnostic tools (such as Sentry or similar) | Third party | Mobile app and/or website frontend | Real-time technical error tracking, software crash logging, and code stability monitoring | Technical stack traces, software exception descriptions, hardware specifications, and performance timestamps (configured to minimize processing of personal reflections or sensitive free-text inputs) |
| Support or help centre tools (such as Zendesk or similar) | Third party | Support pages or in-app support | Providing support, responding to requests and maintaining service-related communications | Contact details you choose to provide, support request content, technical logs, interaction data |
| App backend and API connections | First party | Mobile app and backend systems | Connecting the app to Reluvia systems, processing requests and delivering content | Technical connection data, user or session identifiers, timestamps, request metadata |
Some technologies may only be active when a specific feature is used, when you grant a permission, or when a particular integration is enabled.
Depending on how you use Reluvia and how the relevant technologies are configured, cookies and similar technologies may collect, access or generate:
Our analytics and marketing technologies are configured to minimize the processing of, and not to infer or use, sensitive personal content such as personal reflections, AI interactions, mood entries, or payment credentials. If you contact our support team and share personal content directly, that information is handled as described in our Privacy Notice.
Where information collected or accessed through these technologies is personal data, our Privacy Notice explains how we use it and what rights may be available to you.
How we use cookies and similar technologies depends on their purpose, your location, the platform you use, your settings and applicable law.
Strictly necessary technologies are always enabled because they are required for Reluvia to work securely and reliably. Non-essential technologies, such as certain analytics, marketing and attribution tools, are used based on your consent, permission or applicable opt-out control.
Reluvia applies a privacy-first approach and, where technically and operationally feasible, applies the stricter applicable standard by default.
For example, if you are in the EU or UK, we rely on your consent for non-essential cookies and similar technologies where required. For website cookies, you can give or withdraw consent through our cookie banner or preference tool. For app-related technologies, available choices may depend on the technology and may be provided through in-app controls, consent prompts, device settings, platform privacy settings or other available controls. In other regions, different rules may apply, including opt-out mechanisms under applicable national or state law.
Changing your choices applies from that point forward. It does not affect processing that took place before the change, and it may not remove information already collected. For information about privacy rights and data deletion, please see our Privacy Notice.
Where available, you can use our cookie banner or preference tool to accept, reject or adjust non-essential website cookies. Strictly necessary cookies are always enabled.
You can also manage cookies through your browser settings. Most browsers allow you to delete, block or receive a notification about certain cookies. You can find guidance for Google Chrome, Mozilla Firefox, Apple Safari and Microsoft Edge on their respective support pages. Blocking or deleting cookies may affect some website features.
For the Reluvia app, certain choices can be managed through your device settings, app permissions or platform privacy settings. Depending on your device and location, you may be able to:
You can turn off push notifications at any time through your device notification settings. This will not affect your account, but you may stop receiving reminders or updates.
Some analytics and advertising providers offer their own opt-out tools. If we use Google Analytics on the website, you may be able to use Google's Analytics opt-out browser add-on. Google also provides information about how Google uses information from sites or apps that use its services. If we use interest-based advertising technologies, tools offered by the Digital Advertising Alliance (DAA), the Network Advertising Initiative (NAI) or the European Interactive Digital Advertising Alliance (EDAA) may be available for participating companies. These tools complement but do not replace the choices available through Reluvia, your browser, your device or applicable privacy law.
Cookie-based and browser-based choices generally need to be set separately on each browser and device you use.
Deleting cookies or uninstalling the app does not delete your account or other personal data stored by Reluvia. To request deletion of your account or personal data, please see our Privacy Notice.
This section applies to browser-based interactions with our website and related pages. App choices are typically managed through device settings, app permissions, platform privacy settings or notification settings.
Some browsers, extensions or devices may send privacy signals, such as Do Not Track (DNT) or Global Privacy Control (GPC).
You can also manage your choices through our cookie banner or preference tool, browser settings, device settings, app permissions, and the rights and request options described in our Privacy Notice.
Retention periods vary depending on the purpose, provider, and configuration, and may range from session-based to persistent storage. Some operate only during a browsing or app session. Others may persist for a defined period unless deleted, reset or cleared through your browser, device or app settings.
For website cookies, our cookie banner or preference tool provides more detail on duration where available. For app-related technologies, retention may depend on the relevant SDK, platform service, provider settings and app configuration.
Where we control retention, we keep information collected through these technologies only for as long as reasonably necessary for the purposes described in this Notice, unless a longer period is required or permitted by applicable law.
We may update this Notice from time to time to reflect changes in Reluvia, the technologies we use, our operational practices, or legal and platform requirements. When we do, we will update the effective date at the top of this Notice.
For non-material updates, changes take effect from the effective date shown above. Where an update affects how we use technologies that require your consent or permission, we will notify you and, where necessary, ask you to review or update your choices before those technologies are used in the changed way.
We may also notify you of significant updates by posting a notice on our website, showing an in-app notice, updating our cookie banner or preference tool, or contacting you by email where appropriate.
If you have questions about this Cookie Notice or how Reluvia uses cookies and similar technologies, please contact us:
Company: Setapphub Development Inc
Email: hello@reluvia.app
Address: 42 Reads Way Suite 42V New Castle, DE 19720
For information about how Reluvia processes personal data and how to exercise your privacy rights, please see our Privacy Notice.