This Reluvia 30-Day Money-Back Guarantee (the “Guarantee”) explains when you may be eligible to request a refund under Reluvia’s voluntary 30-day refund policy.
The Guarantee applies only where it is clearly stated at checkout or in the applicable offer or promotional terms. It is a voluntary commercial policy and does not apply to all purchases, renewal payments, or purchase channels.
Reluvia may determine eligibility under this Guarantee in accordance with the conditions set out in this document.
The Guarantee is separate from, and does not affect, any statutory refund, cancellation, or withdrawal rights you may have under applicable law.
Reluvia may, at its discretion, make the Guarantee available for certain eligible direct purchases.
Where the Guarantee applies, you may be eligible to request a refund if your first eligible subscription does not meet your expectations, provided all conditions set out in this document are satisfied.
The availability and application of the Guarantee is subject to the eligibility criteria, exclusions, and limitations described below.
We aim to apply this Guarantee in a fair and consistent way, in accordance with the conditions described in this document.
A refund under this Guarantee is available only where all of the following conditions are satisfied:
Unless the applicable offer terms explicitly state otherwise, this Guarantee does not apply to:
This Guarantee is designed for first-time eligible purchases only and may not be used repeatedly or in a manner that undermines its intended purpose.
To request a refund under this Guarantee, please email us at help@reluvia.app from the email address associated with your Reluvia account or purchase, with the subject line “Refund Request.”
Please include:
We may request additional information reasonably necessary to verify your identity, purchase details, and eligibility under this Guarantee.
We aim to review eligible requests within five (5) business days, however this timeframe may extend during periods of high demand. If your request is approved, the refund will be issued to your original payment method where reasonably possible. Approved refunds are typically processed within five (5) to ten (10) business days, depending on your payment provider or financial institution. Actual posting times may vary and are outside our control.
We may decline requests that do not meet the conditions of this Guarantee or where we reasonably determine there is evidence of fraud, abuse, or policy circumvention.
If you purchased Reluvia through the Apple App Store, Google Play, or any other third-party platform, refund requests are handled directly by that platform in accordance with its own rules and policies. Those platforms are solely responsible for billing, renewal, cancellation, and refund processing.
Reluvia does not control, and is not able to modify, reverse, or issue refunds for transactions processed through third-party platforms. We may provide reasonable assistance where appropriate, such as confirming subscription status or guiding you to the relevant platform support channels.
This Guarantee applies to purchases made through third-party platforms only where it is explicitly stated in the applicable offer terms and where the relevant platform’s systems and policies permit its application.
Outside this Guarantee and any refund rights required by applicable law, all payments are generally non-refundable once processed. This includes renewal payments, add-ons, one-time purchases, and any purchases that do not qualify under this Guarantee.
Any voluntary or goodwill refund issued by Reluvia does not create a right to future refunds for similar or different purchases, renewals, or products.
In the event of any conflict between this Guarantee and the Subscription Terms regarding billing or refund matters, the Subscription Terms will prevail unless this Guarantee expressly provides a specific refund right for an eligible purchase.
For full details of our billing and refund practices, please refer to the Reluvia Subscription Terms and Terms of Use.
For questions about this guarantee or to submit a refund request, please contact us:
Company: Setapphub Development Inc
Email: hello@reluvia.app
Address: 42 Reads Way Suite 42V New Castle, DE 19720
Please include the email address associated with your account or purchase, your purchase channel and any relevant transaction details.
This guarantee is governed by the same governing law and dispute resolution provisions described in the Reluvia Terms of Use.