These Subscription Terms govern how Reluvia subscriptions, add-ons, trials, renewals, cancellations, billing and refunds work. They form part of the Reluvia Terms of Use and are the primary document for all subscription and billing matters.
If there is a conflict between these Subscription Terms and the Reluvia Terms of Use on subscription, billing, cancellation or refund matters, these Subscription Terms apply to those matters.
Reluvia may offer paid subscriptions, add-ons, one-time purchases, AI Companion access, workbooks, premium content or other paid features.
You may purchase through different channels, including:
Pricing, billing, renewal terms, cancellation methods and refund rules may vary depending on the purchase channel used.
If you purchase through the Apple App Store, Google Play or another app store, that platform's terms, payment rules, cancellation process and refund process apply to your purchase. Reluvia may provide reasonable support where possible, but we do not control app store billing, renewal, cancellation or refund decisions.
If you purchase directly from Reluvia, your payment is processed by an authorised payment provider. We do not store full payment card numbers.
Unless stated otherwise at checkout, Reluvia subscriptions renew automatically at the end of each billing period until cancelled. The recurring nature of the subscription, applicable billing frequency, renewal price, and cancellation method will be disclosed before purchase.
By starting a subscription, you authorise Reluvia or its payment provider to charge your selected payment method at the price, billing period and terms shown at checkout, plus any applicable taxes or charges, until you cancel. You also authorise Reluvia and its payment provider to store your payment method and update expired or re-issued payment details where supported by your payment network.
Your billing period may be weekly, monthly, annual or another period shown at purchase. The renewal date, price, billing period and included features are disclosed before purchase, in your order confirmation, and where applicable by email.
Where a plan includes an introductory period that differs from the recurring billing cycle, both the introductory terms and the subsequent renewal terms will be disclosed at checkout.
You can review your subscription status through the applicable purchase channel, your account where available, your app store subscription settings, your billing confirmation, or by contacting us.
If payment cannot be completed, we or the relevant payment provider may retry the charge, request an updated payment method, suspend access to paid features, or end your subscription. Where possible, we will notify you by email if a payment fails so that you can update your payment details before access is affected. You remain responsible for amounts due for the applicable billing period, except where required by applicable law.
Reluvia may offer free trials, paid trials, introductory offers, promotional discounts or other limited-time offers.
The terms of each offer, including the trial or promotional period, conversion date, post-trial or post-promotion price and billing frequency, are disclosed at checkout or in the applicable offer terms.
By starting a trial or introductory offer, you authorise Reluvia or its payment provider to automatically charge your selected payment method at the applicable rate once the trial or promotional period ends, unless you cancel before the conversion date. If you do not cancel before the end of the trial or introductory period, your subscription will automatically convert to a paid subscription at the rate and billing frequency disclosed at checkout.
Trials and promotional offers may be limited to new users, selected plans, regions, purchase channels or time periods, and may be modified, withdrawn or limited where permitted by law.
If you cancel during a trial, your access to paid features may end immediately or continue until the end of the trial, depending on the applicable offer terms, purchase channel and platform rules.
Reluvia may offer paid add-ons or one-time purchases, such as AI Companion access, workbook content, premium content or other paid features.
Add-ons may be recurring or one-time purchases depending on what is shown at checkout. If an add-on renews automatically, the renewal terms will be shown before purchase.
Unless stated otherwise at checkout, add-ons and one-time purchases are separate from your main subscription and may be subject to separate cancellation or refund rules.
One-time purchases and non-recurring add-ons are generally final and non-refundable once access to the applicable content, feature, digital item, or service has been granted, except where required by applicable law, where a specific offer expressly provides otherwise, or where we confirm a billing error.
For eligible purchases, additional refund rights may be available under Section 8 (Money-Back Guarantee).
Access to an add-on or one-time purchase may depend on your account status, subscription status, purchase channel, region, device, app version and the specific offer terms.
Prices, plan features, billing periods and available offers are shown at checkout. Prices may include or exclude taxes depending on your location, purchase channel and applicable rules.
Any VAT, GST, sales tax or similar charge will be calculated and displayed where required and reflected in the checkout flow, receipt or invoice where applicable.
We may change prices, plan features, billing periods or available offers from time to time. Where required by law or platform rules, we will notify you before a material price change applies to your subscription, and you may have the opportunity to cancel before the change takes effect.
For subscriptions purchased through app stores or third-party platforms, price-change notices, renewals and any required user approvals may be handled through that platform's own process.
We are not responsible for fees charged by your bank, card issuer, mobile carrier, payment provider or app store, such as currency conversion fees, foreign transaction fees or overdraft fees. Prices may be displayed in your local currency for convenience. The amount charged may vary slightly due to exchange rates applied by your payment provider.
If an obvious pricing, typographical or technical error occurs, we may correct the error, cancel the affected purchase and refund any amount paid, where appropriate and permitted by law.
You may cancel your subscription at any time to stop future renewals.
If you purchased through the Apple App Store, Google Play or another app store, you must cancel through the subscription settings of the relevant app store or any subscription management link provided by that platform. App store purchases are subject to the platform's billing, cancellation and refund rules. Reluvia may provide instructions or reasonable support where possible, but we do not control app store billing, cancellation or refund decisions.
If you purchased directly from Reluvia, you may cancel using the cancellation method made available in your account or in-app settings, through your checkout confirmation or billing communication, or by contacting us at help@reluvia.app from the email address associated with your purchase.
We may request information reasonably necessary to verify your identity, account ownership, purchase details or eligibility before processing a cancellation or refund request.
Once we receive and record your direct-purchase cancellation request, we will provide confirmation by email, in-product notice or another reasonable method. If you do not receive confirmation within a reasonable time, please contact us again before your next renewal date.
Deleting the app, deleting your Reluvia account, clearing app data or stopping use of Reluvia does not automatically cancel a subscription. You must cancel through the purchase channel you used.
Unless stated otherwise or required by law, cancellation takes effect at the end of the current billing period, and you may continue to access paid features until then.
Refund eligibility depends on where and how you purchased Reluvia.
If you purchased through the Apple App Store, Google Play or another app store, refund requests are handled by that platform under its own rules. Reluvia does not control platform refund decisions, although we may provide reasonable support where possible.
If you purchased directly from Reluvia, payments are generally non-refundable once processed, except where required by applicable law, where a specific money-back guarantee applies, or where we confirm that a billing error occurred.
Except where expressly stated in these Subscription Terms, a checkout-specific offer or applicable law, failure to use the Service, partial use or dissatisfaction with subjective expectations does not constitute a valid basis for a refund. No credits or prorated refunds are provided for unused time, early cancellation or failure to cancel before renewal, except where required by applicable law.
If you believe there has been a billing error, please contact us as soon as reasonably possible at help@reluvia.app with the email used for purchase and any relevant transaction details. We will investigate and correct any confirmed billing error.
Any voluntary or goodwill refund does not create a continuing obligation or right to refunds for future purchases or renewals.
After each successful direct payment, we or our payment provider will provide a digital receipt or payment confirmation. Where additional billing documentation or a formal invoice is required by applicable law, or reasonably requested and available for the applicable transaction type, you may contact us at help@reluvia.app.
Refunds, where approved, will be issued to the original payment method used for the purchase unless otherwise required by law or technically impossible.
We do not provide price protection or refunds in the event of a promotional offer, discount, coupon, or pricing change offered after your purchase.
For purchases made through the Apple App Store, Google Play, or another third-party platform, billing, taxation, receipts, and invoice documentation are handled by the applicable platform in accordance with its own policies and systems. Any platform-issued receipts, invoices, or tax documentation must be obtained directly through your account with that platform. See also Section 12 (App Stores and Third-Party Platforms) for further details on platform billing.
Reluvia may, at its discretion, make the 30-day money-back guarantee (the “Guarantee”) available for certain eligible direct purchases. The Guarantee applies only where it is clearly stated at checkout or in the applicable offer or promotional terms. It is a voluntary commercial policy and does not apply to all purchases, renewal payments, or purchase channels.
The Guarantee is separate from, and does not affect, any statutory refund, cancellation, or withdrawal rights you may have under applicable law.
Eligibility. A refund under this Guarantee is available only where all of the following conditions are satisfied:
Exclusions. Unless the applicable offer terms explicitly state otherwise, this Guarantee does not apply to:
This Guarantee is designed for first-time eligible purchases only and may not be used repeatedly or in a manner that undermines its intended purpose.
How to Request a Refund. To request a refund under this Guarantee, please email us at help@reluvia.app from the email address associated with your Reluvia account or purchase, with the subject line “Refund Request.” Please include:
We may request additional information reasonably necessary to verify your identity, purchase details, and eligibility. We aim to review eligible requests promptly; this timeframe may vary during periods of high demand. If your request is approved, the refund will be issued to your original payment method where reasonably possible. Approved refunds are typically processed within five (5) to ten (10) business days, depending on your payment provider or financial institution. Actual posting times may vary and are outside our control.
We may decline, limit, or discontinue access to the Guarantee where a request does not meet the conditions set out above, or where we reasonably determine there is evidence of fraud, abuse, policy circumvention, or patterns of behaviour inconsistent with the intended purpose of the Guarantee.
Nothing in this section limits any non-waivable rights you may have under applicable law.
If you are a consumer in the European Union or the United Kingdom, you may have a statutory right to withdraw from your initial purchase within 14 days of entering into the contract, unless an exception applies.
If you request or consent, as applicable, that the Service be made available to you during that 14-day period, we may begin providing access immediately. If you subsequently exercise your right of withdrawal within that period, we may deduct or charge an amount proportionate to the Service provided up to the time you notify us of your withdrawal, to the extent permitted by applicable law.
If a specific purchase consists of digital content supplied immediately after purchase, your right of withdrawal for that digital content may end once supply begins, where permitted under applicable law.
To exercise any applicable right of withdrawal, you must notify us by a clear and unequivocal statement before the 14-day period expires by emailing help@reluvia.app. You may use the model withdrawal form set out in the Appendix to these Subscription Terms, but this is not required.
This section does not limit any non-waivable consumer rights you may have under the laws of your country of residence. It does not apply to renewal payments or subsequent billing periods except where mandatory law provides otherwise.
If an automatic renewal payment fails, we or our payment provider may retry the charge, request that you update your payment method, or temporarily suspend access to paid features until payment is successfully completed. You remain responsible for amounts due for the applicable billing period, except where required by applicable law.
If you believe a charge is incorrect, please contact us at help@reluvia.app so we can review and attempt to resolve the issue. This does not affect any rights you may have under applicable law or payment network rules.
We encourage you to contact us before initiating a chargeback or payment dispute so we can try to resolve the matter directly.
If you initiate a chargeback or payment dispute, we may suspend access to the Service while the matter is reviewed. Where permitted by applicable law and payment network rules, we may share relevant information with payment processors, card issuers, app stores, or financial institutions to respond to the dispute, which may include account registration details, purchase records, subscription status, and usage or transaction history necessary to verify the charge.
We maintain records relating to subscription purchases, acceptance of applicable terms, checkout disclosures, renewal notices where applicable, cancellation requests, account activity, and transaction history for the purposes of administering subscriptions, complying with legal obligations, preventing fraud, and responding to payment disputes or chargeback investigations.
Submitting fraudulent or abusive payment disputes may result in suspension or termination of access, where permitted by law. For the purposes of these policies, chargeback abuse means repeated, fraudulent, or bad-faith chargebacks. For avoidance of doubt, an isolated, good-faith dispute or a genuine billing error does not, by itself, constitute chargeback abuse.
Nothing in this section limits any non-waivable statutory rights you may have under applicable law.
Reluvia may add, modify, replace, re-tier, or discontinue specific plans, features, user workbooks, content items, or AI-supported functionalities from time to time. These changes may be made for reasons including product development, technical improvements, operational needs, commercial or business considerations, regulatory or legal requirements, security, AI provider availability, or changes in third-party services.
The Service relies on third-party infrastructure and large language model (LLM) API providers. As a result, availability, performance, response times, and functionality of AI-supported features, including the AI Companion, may vary or change. We may update, replace, limit, or adjust AI models, system configurations, prompt structures, or related technical components as needed to maintain or improve the Service.
From time to time, we may also make beta, preview, or experimental features available. These features are provided on an “as is” basis and may be incomplete or less stable than standard features. We may modify, suspend, limit, or discontinue beta, preview, or experimental features at any time. Where a beta or preview feature forms a material component of an active paid subscription or paid add-on, we will provide reasonable advance notice where reasonably practicable and required by applicable law.
Certain features may vary depending on your plan, device, app version, region, purchase channel, subscription status, or third-party service availability. You are responsible for maintaining compatible hardware, software, and internet connectivity required to use the Service, and performance may vary based on these factors.
Where a change materially affects a paid feature during an active paid period, we will handle it in accordance with applicable law, platform rules, and the specific offer terms. Where required, this may include a reasonable alternative, credit, or refund.
Unless required by applicable law, temporary service interruptions, third-party provider downtime, AI model updates or optimisations, or the removal or replacement of legacy features or content do not automatically entitle you to refunds, price adjustments, or subscription extensions.
We do not guarantee that any specific plan, feature, add-on, content item, or promotional offer will remain available for any particular period of time.
For purchases made through a third-party app store or marketplace (including Apple App Store or Google Play), the platform’s billing, renewal, cancellation, and refund policies apply to the transaction and govern payment processing and subscription management.
You are responsible for managing your subscription through your app store account, including cancelling before renewal if you do not wish to continue. Reluvia does not control app store billing or renewal processes and cannot modify, cancel, refund, or reverse charges processed through these platforms, except where the applicable platform permits such actions.
We may, where technically possible, verify your subscription status in order to provide access to the Service and assist with account-related support. However, such verification does not affect or override the app store’s own billing decisions or transaction records.
Promotions, discounts, guarantees, or refund policies offered directly by Reluvia apply only where explicitly stated and may not apply to purchases made through third-party platforms unless expressly indicated at the time of purchase.
We may update these Subscription Terms from time to time to reflect changes to Reluvia, including pricing, plans, features, purchase flows, platform requirements, operational needs, or applicable law.
When we update these Subscription Terms, we will revise the effective date above. If a change materially and adversely affects your rights or obligations under these Subscription Terms, or results in an increase to your recurring charges, we will provide reasonable advance notice where appropriate and required by applicable law. Where cancellation is available through your purchase channel, we will provide notice in time for you to review the changes and decide whether to continue your subscription or cancel it before the updated terms or pricing take effect.
Updated Subscription Terms apply from the effective date shown above, unless applicable law requires otherwise. If you do not agree to the updated Subscription Terms, you should stop using paid features and cancel your subscription before the changes take effect.
If we offer more than one subscription tier or plan, you may upgrade or downgrade through the purchase channel, in-app flow, or by contacting us, or as otherwise stated at checkout. Any price difference, proration, effective date, and renewal treatment will be shown before you complete the change and will follow the applicable purchase channel rules. If no plan-change option is made available for your purchase channel, you may need to cancel the current subscription and purchase a new plan when eligible.
Nothing in this section limits any non-waivable consumer rights under applicable law.
For subscription, billing or refund questions, please contact us:
Company: Setapphub Development Inc
Email: hello@reluvia.app
Address: 42 Reads Way Suite 42V New Castle, DE 19720
Please include the email address associated with your account or purchase, your purchase channel and any relevant transaction details.
These Subscription Terms are governed by the governing law and dispute resolution provisions set out in the Reluvia Terms of Use.
This form is for consumers in the European Union or United Kingdom who wish to exercise their statutory right of withdrawal from an initial direct purchase, as described in Section 9 above. It is optional — you may use this form or send your own clear written statement to help@reluvia.app before the 14-day withdrawal period expires.
To: Setapphub Development Inc
Address: 42 Reads Way Suite 42V New Castle, DE 19720
Email: help@reluvia.app
I hereby give notice that I withdraw from my contract for the following purchase: Reluvia subscription.
Received on / purchase date: __________
Date of this notice: __________
Full name: __________
Address: __________
Email used for purchase: __________
Signature (required only if sent by post): __________