PLEASE NOTE: THESE TERMS CONTAIN A BINDING ARBITRATION AGREEMENT IN SECTION 16 THAT AFFECTS YOUR RIGHTS UNDER THESE TERMS. THE ARBITRATION PROVISION REQUIRES THAT DISPUTES BE RESOLVED IN ARBITRATION ON AN INDIVIDUAL BASIS. IN ARBITRATION, THERE IS NO JUDGE OR JURY AND THERE IS LESS APPELLATE REVIEW THAN IN COURT. EXCEPT AS SPECIFIED BELOW IN SECTION 16, UNLESS YOU OPT OUT WITHIN 30 DAYS OF FIRST USE OF OUR SERVICE AS PROVIDED FOR IN ARBITRATION AGREEMENT ARBITRATION IS THE EXCLUSIVE VENUE FOR ANY AND ALL DISPUTES AND IS MANDATORY.
FURTHERMORE, THESE TERMS CONTAIN IMPORTANT DISCLAIMERS IN SECTIONS 11, DISCLAIMERS OF WARRANTIES IN SECTION 12, LIMITATION OF LIABILITY IN SECTION 13, AND CLASS ACTION WAIVER IN SECTION 16.
These Terms of Use (“Terms”) form a legally binding agreement between you and Setapphub Development Inc (“Reluvia,” “we,” “our,” or “us”) governing your access to and use of the Reluvia application, website, AI Companion, subscriptions, content and related services (collectively, the “Service”).
By accessing or using the Service, creating an account, making a purchase, or continuing to use the Service after updated Terms are posted, you agree to these Terms. If you do not agree, you must not use the Service.
Certain features, subscriptions, promotional offers or purchases may be subject to additional terms, disclosures or conditions presented at checkout, in the app or through the applicable purchase platform (“Additional Terms”). If there is any conflict, the Additional Terms apply to the relevant feature or offer unless they say otherwise.
All paid subscriptions, renewals, cancellations, refunds, trials, add-ons and other subscription-related purchases are governed by our separate Reluvia Subscription Terms, which are incorporated into these Terms and form an integral part of them.
Our Privacy Notice explains how we collect, use and process personal data in connection with the Service. Our Cookie Notice explains how we use cookies and similar technologies.
Nothing in these Terms limits any mandatory rights that cannot lawfully be limited under applicable consumer protection laws.
Reluvia is a self-reflection and emotional wellbeing app that provides personalized plans, guided content, journaling tools, mood check-ins and AI-supported features.
The Service may include questions, reflections, personalized plans, daily practices, guided content, writing features, mood check-ins, progress tracking, AI-supported conversations, subscription-based content and other features that may change over time.
Certain features or content may only be available with a paid subscription, add-on, trial, promotional offer or specific plan. Availability may vary depending on your device, operating system, region, app version, subscription status, purchase channel and the offer you selected.
We may update, add, remove, suspend or change features, content, plans, pricing or availability from time to time. Subject to applicable law and any specific offer terms, the Service may evolve over time, and we do not guarantee that any particular feature, content, subscription tier or functionality will remain available indefinitely.
Reluvia is designed for general self-reflection, personal growth and emotional wellbeing. It is not a medical, therapeutic or crisis service and is not a substitute for professional advice, diagnosis, treatment or emergency support. More detail is provided in the Wellbeing and Safety Disclaimer section below.
Reluvia is intended for users who are at least 18 years old. By accessing or using the Service, you confirm that you are at least 18 years old and legally able to enter into a binding agreement. If you do not meet these requirements, you are strictly prohibited from accessing or using the Service.
You must provide accurate information when creating an account, making a purchase or contacting us, and you are responsible for keeping your account details up to date.
You are responsible for activity that occurs under your account to the extent it results from your actions or failure to keep your login credentials secure. Keep your login credentials confidential and notify us promptly if you believe your account has been accessed without your authorization.
Your account, subscription and access to paid features are personal to you and may not be sold, shared, transferred or otherwise made available to another person, except where we expressly permit it.
We may refuse, suspend, limit or terminate access where reasonably necessary to protect the Service, users, compliance obligations or operational integrity, including where we reasonably believe an account is being misused, shared without authorization, used by an ineligible user, or involved in fraudulent or abusive activity.
You may request account deletion or close your account using available in-app tools or by contacting us. Deleting the app does not automatically cancel your subscription or delete your account. Cancellation depends on the purchase channel you used, as described in these Terms and any applicable app store or payment provider terms.
We may restrict or limit availability of the Service in certain regions, on certain platforms, or in connection with specific features where reasonably necessary for legal, operational, safety or compliance reasons.
Reluvia may offer paid subscriptions, trials, add-ons, one-time purchases and other paid features. Details of how billing, renewal, cancellation and refunds work, including differences by purchase channel, are set out in the Reluvia Subscription Terms, which form part of these Terms.
The price, billing period, renewal terms, included features and any specific offer terms are shown at checkout before you complete a purchase.
If you purchase through the Apple App Store or Google Play, that platform's billing, cancellation and refund rules apply to your purchase. If you purchase directly from Reluvia, your payment is processed by our authorised payment provider. We do not store full payment card numbers.
If you are a consumer in the European Union or the United Kingdom, you may have a statutory right to withdraw from your initial direct purchase within 14 days. Where permitted by applicable law, if you request immediate access during that period, your withdrawal rights may be affected accordingly. For full details please see the Subscription Terms.
Nothing in these Terms limits any mandatory consumer rights that cannot be waived by contract.
Reluvia may include AI-supported features, including the AI Companion. These features are designed to support self-reflection, emotional wellbeing and general personal insight.
Before using the AI Companion for the first time, you will be shown a brief description of how it works and what it is designed for. By continuing, you acknowledge that description.
The AI Companion may be included in your subscription, offered as a separate add-on, or made available through another plan or offer. The applicable price, access period and renewal terms will be shown at checkout or in the relevant offer terms.
When you use AI-supported features, Reluvia may generate responses, summaries, suggestions, reflections, plans or other content based on information you provide and your use of the Service. This may include your onboarding answers, messages, app activity, preferences, conversation history, summaries or memory features, depending on the functionality available to you.
AI-generated content is provided for general self-reflection and emotional wellbeing support only. It is not medical, psychological, therapeutic, legal, financial or other professional advice. It should not be used as a substitute for advice from a qualified professional.
Unless we clearly state otherwise, AI Companion responses are generated by automated systems and are not reviewed or approved by a human therapist, psychologist, counsellor or other professional.
AI-generated content may be incomplete, inaccurate, outdated or not suitable for your circumstances. You should not rely on AI-generated responses as a substitute for human judgment, professional advice or real-world support systems. You are responsible for reviewing any AI-generated content and deciding whether and how to use it.
Reluvia may use conversation history, summaries or memory features to make AI-supported features more relevant to you. Depending on the functionality available in the app, you may be able to clear chat history, reset certain memory features or request deletion of personal data as described in our Privacy Notice.
You should not use the AI Companion or any AI-supported feature:
The AI Companion is designed for self-reflection and emotional wellbeing support. It is not a therapy, counselling, crisis or clinical service, and use of the AI Companion does not create any professional or therapeutic relationship. The wellbeing disclaimers in Section 11 apply fully to the AI Companion and all AI-supported features.
If you are in immediate danger, thinking about harming yourself or others, or need urgent help, please contact local emergency services or an appropriate crisis support provider.
We may update, limit, suspend or discontinue AI-supported features where necessary to improve the Service, maintain safety, comply with law, address misuse or manage technical or operational needs.
Some parts of Reluvia allow you to enter or share content, such as AI Companion messages, journal entries, mood check-ins, reflections, answers to prompts, feedback, support messages or other information you choose to provide (“User Content”).
You remain responsible for your User Content. Reluvia does not claim ownership of the personal reflections, messages or other content you provide.
By submitting User Content, you give Reluvia the rights needed to operate, provide, personalize, secure, support and improve the Service. This includes the right to host, store, process, display, format and otherwise use your User Content as reasonably necessary to:
This permission is not a transfer of ownership. It lasts for as long as reasonably necessary to provide the Service, maintain your account, comply with legal obligations, resolve disputes or retain information in backups or records as described in our Privacy Notice.
For clarity, our service improvement efforts are limited to technical, security, and product performance needs, and we do not use your personal content within Reluvia to train or develop general-purpose AI or machine learning models.
Please use care when deciding what to share in Reluvia. You should not submit content that is unlawful, abusive, infringing, deceptive, harmful, sexually explicit, exploitative, or that violates another person’s rights. You also should not submit personal or confidential information about other people unless you have the right to do so.
If you provide feedback, suggestions or ideas about Reluvia, or participate in user research, beta testing or early access programmes, we may use the information, content and outputs generated during that participation to improve, develop and support the Service without owing compensation to you, unless we agree otherwise in writing.
Reluvia is not intended to be your sole storage location for important information. We may apply technical limits, retention rules, deletion tools or account controls, and we cannot guarantee that User Content will always remain available. Account deletion, content deletion and privacy rights are handled as described in our Privacy Notice.
You may use Reluvia only for lawful, personal and non-commercial purposes, and in accordance with these Terms.
You must not use, or attempt to use, the Service in a way that:
We may investigate suspected misuse and take appropriate action where necessary, including limiting features, removing content, suspending access, terminating an account, refusing a purchase, or taking other steps described in these Terms.
Where reasonable and permitted by law, we may give you notice or an opportunity to resolve the issue. However, we may act immediately if needed to protect users, the Service, our systems, our legal rights, or to comply with law or platform requirements.
Reluvia, the Service and the materials made available through it are owned by Reluvia or its licensors. This section does not apply to User Content you submit to the Service, which is governed by Section 6 – User Content and Personal Reflections.
This includes the app, website, software, design, text, graphics, audio, video, exercises, prompts, guided content, plans, templates, AI-supported features, trademarks, logos and other materials provided through the Service.
Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable and revocable license to access and use the Service for your own personal, non-commercial use.
This license does not allow you to:
No ownership rights are transferred to you under these Terms. All rights not expressly granted are reserved by Reluvia and its licensors.
If you download, save or otherwise access any content from Reluvia, you may use it only for your own personal use unless we expressly state otherwise. If your subscription, add-on or access ends, you must stop using paid content and features that are no longer available to you, except where applicable law or specific offer terms provide otherwise.
Some parts of the Service may include third-party software, content, tools or open-source components. Those materials may be subject to separate terms or licenses from their respective owners.
From time to time, you may provide Reluvia with comments, suggestions, or ideas regarding improvements, enhancements, or additions to our Services or overall business (collectively, “Feedback”). By submitting any Feedback, you assign to Reluvia exclusive ownership of that Feedback, including all associated intellectual property rights. You also agree to assist us reasonably in documenting this assignment if necessary.
Reluvia is under no obligation to implement or use your Feedback. However, we retain full, perpetual, worldwide, and royalty-free rights to use, integrate, distribute, and exploit your Feedback in any format, media, or technology - whether currently existing or developed in the future - for any commercial or non-commercial purpose. We also reserve the right to transfer or license these rights without providing notice, acknowledgment, or compensation to you.
Reluvia may be downloaded through app stores and used with third-party services, devices, operating systems, payment providers, analytics tools, AI technology providers and other services that we do not control.
If you download Reluvia through the Apple App Store, Google Play or another app store, the app store’s own terms, rules and policies also apply. This may include rules about purchases, subscriptions, cancellations, refunds, app updates, device permissions and availability.
Reluvia may also rely on or link to third-party services, such as payment providers, AI technology providers, customer support tools, analytics and attribution tools, hosting providers, content delivery services, communication tools or external websites. These third-party services may have their own terms and privacy notices. We are not responsible for third-party services, except where required by law.
Your ability to use Reluvia may depend on your device, internet connection, operating system, app version, app store account, device settings, permissions and third-party platform availability. Some features may not work if your device is incompatible, your app is outdated, permissions are disabled, or a third-party service is unavailable.
You are responsible for any fees or charges from your internet provider, mobile carrier, app store, payment provider or device provider that may apply when you use Reluvia.
We may release updates to Reluvia from time to time. Some updates may be required for security, legal compliance, compatibility or continued access to certain features. If you do not install updates, some parts of the Service may not work properly or may become unavailable.
If you downloaded Reluvia mobile application, any of the Services or products from the Apple Store, the following terms apply to you:
A. You acknowledge that these Terms are concluded between You and Reluvia only, and not with Apple, and Reluvia, not Apple, is solely responsible for the Services and the content thereof.
B.The license granted to You for the Services is a limited, non-transferable license to use the Services on any Apple-branded Products that You own or control, and as permitted by the Usage Rules set forth in the Apple Media Services Terms and Conditions.
C.Reluvia and not Apple is solely responsible for providing any maintenance and support services with respect to the Services. You acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the Services.
D.Reluvia is solely responsible for any product warranties, whether expressed or implied by law, to the extent not effectively disclaimed. In the event of any failure of the Services to conform to any applicable warranty, You may notify Apple and they`ll refund the purchase price for the Services to You. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the Services, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be Reluvia`s sole responsibility.
E. Reluvia, not Apple, is responsible for addressing any user or third-party claims relating to the Services or the user’s possession and/or use of the Services, including, but not limited to: (i) product liability claims, (ii) any claim that the Services fail to conform to any applicable legal or regulatory requirement, and (iii) claims arising under consumer protection or similar legislation.
F. You acknowledge that, in the event of any third-party claim, that the Services or your possession and use of the Services infringes that third party’s intellectual property rights, Reluvia, not Apple, will be solely responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim.
G. You represent and warrant that (i) you are not located in a country that’s subject to a U.S. Government embargo, or that’s been designated by the U.S. Government as a terrorist-supporting country, and (ii) you’re not listed on any U.S. Government list of prohibited or restricted parties.
H. Developer Contact Info: Direct any questions, complaints or claims to: Setapphub Development Inc., 42 Reads Way Suite 42V New Castle, DE 19720, help@reluvia.app .
I. You must comply with any applicable third-party terms of agreement when using the Services.
J. You acknowledge and agree that Apple and Apple`s subsidiaries are the third-party beneficiaries of the Agreement and that, upon your acceptance of the terms and conditions of the Agreement, Apple will have the right (and will be deemed to have accepted the right) to enforce the Agreement against you as a third-party beneficiary thereof.
You may stop using Reluvia at any time. You may also request account deletion or close your account using available in-app tools or by contacting us.
We may limit, suspend or terminate access to all or part of the Service if we reasonably believe that:
Depending on the circumstances, we may suspend access, limit features, remove content, refuse a transaction, terminate an account or take other reasonably necessary measures. Where appropriate and reasonably practicable, we may provide notice or an opportunity to resolve the issue before taking action. However, we may act immediately where necessary to protect users, the Service, our systems or our legal rights, or to comply with legal or platform requirements.
If your account is suspended or terminated, you may lose access to parts of the Service, including subscriptions, AI-supported features, saved content or account-related functionality. Except where required by law, we are not responsible for loss of access resulting from action taken in accordance with these Terms.
Termination or account deletion does not automatically cancel an active subscription purchased through an app store or another third-party payment provider. Subscriptions must be cancelled through the applicable purchase channel unless we expressly provide another cancellation method.
After your account ends, we may delete, de-identify or retain information as described in our Privacy Notice, including where retention is reasonably necessary for legal, accounting, security, fraud-prevention, dispute-resolution or compliance purposes.
RELUVIA IS DESIGNED TO SUPPORT GENERAL SELF-REFLECTION, EMOTIONAL WELLBEING AND PERSONAL DEVELOPMENT. THE SERVICE, INCLUDING THE AI COMPANION AND RELATED FEATURES, IS PROVIDED FOR INFORMATIONAL AND SELF-GUIDED WELLBEING PURPOSES ONLY.
RELUVIA IS NOT A HEALTHCARE, MEDICAL, MENTAL HEALTH, THERAPY, COUNSELLING OR CRISIS SERVICE. THE SERVICE DOES NOT PROVIDE MEDICAL OR CLINICAL ADVICE, DIAGNOSIS, TREATMENT, PSYCHOTHERAPY OR EMERGENCY SUPPORT, AND USE OF THE SERVICE DOES NOT CREATE ANY PROFESSIONAL, CLINICAL, FIDUCIARY OR THERAPEUTIC RELATIONSHIP.
AI-GENERATED RESPONSES AND OTHER CONTENT AVAILABLE THROUGH THE SERVICE MAY BE INCOMPLETE, INACCURATE OR NOT APPROPRIATE FOR YOUR PARTICULAR CIRCUMSTANCES. YOU REMAIN RESPONSIBLE FOR EXERCISING YOUR OWN JUDGMENT AND, WHERE APPROPRIATE, SEEKING ADVICE OR SUPPORT FROM QUALIFIED PROFESSIONALS.
INDIVIDUAL EXPERIENCES MAY VARY, AND RELUVIA DOES NOT GUARANTEE ANY PARTICULAR EMOTIONAL, BEHAVIOURAL, RELATIONAL OR PERSONAL OUTCOME FROM USE OF THE SERVICE.
THE SERVICE SHOULD NOT BE RELIED UPON IN SITUATIONS REQUIRING PROFESSIONAL JUDGMENT, MEDICAL OR MENTAL HEALTH CARE, CRISIS INTERVENTION, OR EMERGENCY ASSISTANCE. IF YOU BELIEVE YOU MAY BE AT RISK OF HARM OR REQUIRE URGENT SUPPORT, CONTACT APPROPRIATE EMERGENCY SERVICES OR A QUALIFIED PROFESSIONAL IN YOUR JURISDICTION.
NOTHING IN THESE TERMS LIMITS ANY RIGHTS OR PROTECTIONS THAT CANNOT LAWFULLY BE EXCLUDED UNDER APPLICABLE LAW.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.
RELUVIA DOES NOT GUARANTEE THAT THE SERVICE, OR ANY FEATURE, CONTENT, OR FUNCTIONALITY, WILL ALWAYS BE AVAILABLE, UNINTERRUPTED, SECURE, ACCURATE, COMPLETE, ERROR-FREE, OR COMPATIBLE WITH EVERY DEVICE, PLATFORM, OPERATING SYSTEM, OR REGION. AVAILABILITY AND PERFORMANCE MAY BE AFFECTED BY MAINTENANCE, UPDATES, INTERNET OR NETWORK CONDITIONS, DEVICE COMPATIBILITY, THIRD-PARTY SERVICES, APP STORE REQUIREMENTS, PAYMENT PROVIDERS, SECURITY INCIDENTS OR OTHER FACTORS OUTSIDE OUR REASONABLE CONTROL.
FEATURES, PLANS, AI-SUPPORTED FUNCTIONALITY, CONTENT LIBRARIES, RECOMMENDATIONS, PROMPTS, GUIDED EXPERIENCES AND OTHER ASPECTS OF THE SERVICE MAY EVOLVE, CHANGE, BE LIMITED OR BECOME UNAVAILABLE OVER TIME.
CONTENT AND OUTPUTS MADE AVAILABLE THROUGH RELUVIA, INCLUDING AI-GENERATED RESPONSES, REFLECTIONS, SUMMARIES, RECOMMENDATIONS, EXERCISES AND GUIDED MATERIALS, ARE INHERENTLY INFORMATIONAL IN NATURE AND MAY CONTAIN INACCURACIES, OMISSIONS, LIMITATIONS OR CONTENT THAT IS NOT APPROPRIATE FOR YOUR PARTICULAR CIRCUMSTANCES. YOU ARE RESPONSIBLE FOR EVALUATING THE SUITABILITY OF ANY INFORMATION, CONTENT OR RECOMMENDATION FOR YOUR OWN USE.
RELUVIA MAY INCLUDE INTEGRATIONS WITH, OR RELY ON, THIRD-PARTY SERVICES, TECHNOLOGIES OR PLATFORMS THAT WE DO NOT OWN OR CONTROL. TO THE FULLEST EXTENT PERMITTED BY LAW, WE ARE NOT RESPONSIBLE FOR THE AVAILABILITY, CONTENT, SECURITY, ACCURACY OR PRACTICES OF THOSE THIRD-PARTY SERVICES.
EXCEPT TO THE EXTENT PROHIBITED UNDER APPLICABLE LAW, RELUVIA DISCLAIMS ALL WARRANTIES, REPRESENTATIONS AND CONDITIONS, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, NON-INFRINGEMENT AND QUIET ENJOYMENT.
NOTHING IN THESE TERMS EXCLUDES, RESTRICTS OR LIMITS ANY RIGHT, WARRANTY OR PROTECTION THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY (INCLUDING, WITHOUT LIMITATION, TORT, CONTRACT, STRICT LIABILITY, OR OTHERWISE) SHALL RELUVIA BE LIABLE TO YOU OR TO ANY OTHER PERSON FOR (A) ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES OF ANY KIND, INCLUDING DAMAGES FOR LOSS OF DATA, PROFITS, REVENUE OR GOODWILL, REPUTATIONAL HARM, BUSINESS INTERRUPTION, ACCURACY OF RESULTS, OR COMPUTER FAILURE OR MALFUNCTION ARISING OUT OF OR IN CONNECTION WITH THE SERVICES OR (B) YOUR USE OF THE SERVICES, INCLUDING, WITHOUT LIMITATION, ANY INABILITY TO ACCESS OR USE THE SERVICES, EVEN IF WE OR ANY OTHER PERSON HAS FORESEEN OR BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING LIMITATION OF LIABILITY SHALL NOT APPLY TO LIABILITY OF RELUVIA FOR (I) DEATH OR PERSONAL INJURY CAUSED BY OUR GROSS NEGLIGENCE; OR FOR (II) ANY INJURY CAUSED BY OUR FRAUD OR FRAUDULENT MISREPRESENTATION.
THIS DISCLAIMER APPLIES, WITHOUT LIMITATION, TO THE MAXIMUM EXTENT PERMITTED UNDER LAW, TO ANY DAMAGES OR PERSONAL INJURY ARISING FROM ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECTS, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, FILE CORRUPTION, COMMUNICATION-LINE FAILURE, NETWORK OR SYSTEM OUTAGE, ANY THEFT, DESTRUCTION, UNAUTHORIZED ACCESS TO, ALTERATION OF, LOSS OR USE OF, ANY RECORD OR DATA, AND ANY OTHER TANGIBLE OR INTANGIBLE LOSS.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES WILL THE TOTAL AGGREGATE AMOUNT FOR WHICH RELUVIA IS LIABLE TO YOU EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID TO US BY YOU DURING THE ONE-MONTH PERIOD PRIOR TO THE ACT, OMISSION OR OCCURRENCE GIVING RISE TO SUCH LIABILITY; (B) $100.00; OR (C) THE REMEDY OR PENALTY IMPOSED BY THE STATUTE UNDER WHICH SUCH CLAIM ARISES. THE FOREGOING CAP ON LIABILITY SHALL NOT APPLY TO LIABILITY OF A RELUVIA FOR (I) DEATH OR PERSONAL INJURY CAUSED BY OUR GROSS NEGLIGENCE; OR FOR (II) ANY INJURY CAUSED BY OUR FRAUD OR FRAUDULENT MISREPRESENTATION. THE PRECEDING SENTENCE SHALL NOT PRECLUDE THE REQUIREMENT FOR YOU TO PROVE ACTUAL DAMAGES.
CERTAIN JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES OR IMPLIED WARRANTIES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
THE LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE ESSENTIAL TO THE AGREEMENT BETWEEN YOU AND US.
YOU EXPRESSLY AGREE THAT RELUVIA IS NOT RESPONSIBLE FOR LOSS OR DAMAGE CAUSED BY:
To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless Reluvia and all of its operators, subsidiaries, affiliates, officers, agents, and other partners and employees, from and against any loss, liability, claim, or demand, including reasonable attorney's fees and costs, made by any third party resulting from or in any way connected with or related to your use of the Service in violation of this Agreement and/or your breach of this Agreement and/or any of your representations and warranties set forth above. Reluvia reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with, and fully indemnify, Reluvia in connection therewith.
We may update these Terms from time to time to reflect changes to Reluvia, new features, changes in our business, legal or platform requirements, security needs, or other operational reasons.
When we update these Terms, we will change the effective date above. If a change materially affects your rights or obligations, we will provide notice where reasonably appropriate, for example by email, in-app message, website notice, checkout notice, or another reasonable method.
Updated Terms apply from the effective date stated in the updated version. If you continue using the Service after the updated Terms take effect, you agree to them.
If you do not agree to updated Terms, you should stop using the Service and, if applicable, cancel your subscription through the purchase channel you used.
We may also update, add, remove, suspend or change features, content, plans, pricing or availability from time to time. Where a change materially affects a paid feature during an active paid period, we will handle it in accordance with the applicable offer terms and any mandatory consumer rights that apply.
Nothing in this section limits any rights you may have under consumer protection or other laws that cannot be waived by contract.
PLEASE READ THIS SECTION 16 “GOVERNING LAW AND DISPUTE RESOLUTION” (“ARBITRATION AGREEMENT”) CAREFULLY. PLEASE BE AWARE THAT THIS SECTION CONTAINS PROVISIONS GOVERNING HOW DISPUTES BETWEEN YOU AND US WILL BE RESOLVED. AMONG OTHER THINGS, THIS SECTION 16 INCLUDES AN AGREEMENT TO ARBITRATE, WHICH REQUIRES, WITH LIMITED EXCEPTIONS, THAT ANY CLAIMS OR DISPUTES (“CLAIM”) BETWEEN YOU AND US BE RESOLVED BY BINDING AND FINAL ARBITRATION. THIS SECTION 16 ALSO CONTAINS A CLASS ACTION AND JURY TRIAL WAIVER. IN SOME COUNTRIES YOU MAY HAVE ADDITIONAL RIGHTS AND/OR ELEMENTS OF THIS ARBITRATION AGREEMENT MAY NOT APPLY TO YOU AS REQUIRED BY LAW.
2.1. Mandatory Pre-Arbitration Notice and Informal Dispute Resolution Procedure. We prioritize customer satisfaction and believe most disagreements can be settled without arbitration. Before starting arbitration or a small claims court proceeding, both you and Reluvia agree to first try resolving the issue informally. You understand and acknowledge that participating in this informal process is a prerequisite to initiating any arbitration or proceeding in small claims court to the fullest extent permissible under applicable laws.
Before initiating arbitration or filing a small claims action relating to a Claim, a party must first provide the other party with a written notice of dispute (the “Notice”). Any Notice submitted by you must: (i) be sent by certified mail to Setapphub Development Inc. at: 42 Reads Way Suite 42V New Castle, DE 19720, Attn: General Counsel (the “Notice Address”) or, alternatively, submitted electronically to the designated email address legal@reluvia.app ; (ii) include your name, mailing address, and email address; (iii) describe the nature and factual basis of the Claim; (iv) if submitted by you, include relevant information regarding your use of the Services, including, without limitation, whether you created an account; (v) specify the relief sought, including any damages claimed and a detailed calculation of such damages; and (vi) contain a statement personally signed by you, and not by your agent, attorney, or any other representative, confirming the accuracy of the information contained in the Notice.
Each Notice must be individualized and may address only your own dispute and no other person's claim or dispute. After the other party's receipt of a completed Notice, the parties shall engage in a good faith effort to resolve the dispute for a period of 60 days (which can be extended by agreement). You and we agree that, after receipt of the completed Notice, the recipient may request an individualized telephone or video settlement conference (which can be held after the 60-day period) and both parties will personally attend (with counsel, if represented). You and we agree that the parties (and counsel, if represented) shall work cooperatively to schedule the conference at the earliest mutually convenient time and to seek to reach a resolution. If we and you do not reach an agreement to resolve the issues identified in the Notice within 60 days after the completed Notice is received (or a longer time if agreed to by the parties), you or we may commence an arbitration proceeding or a small claims court proceeding (if permitted by small claims court rules). Compliance with this Mandatory Pre-Arbitration Notice and Informal Dispute Resolution Procedure section is a condition precedent to initiating arbitration. Any applicable limitations period (including statute of limitations) and any filing fee deadlines shall be tolled while the parties engage in the informal dispute resolution procedures set forth in this Section. All of the requirements of the Mandatory Pre-Arbitration Notice and Informal Dispute Resolution Procedure are essential so that you and we have a meaningful opportunity to resolve disputes informally. If any aspect of these requirements has not been met, a court of competent jurisdiction may enjoin the filing or prosecution of an arbitration. In addition, unless prohibited by law, the arbitration administrator may not accept, administer, assess, or demand fees in connection with an arbitration that has been initiated without completion of the Mandatory Pre-Arbitration Notice and Informal Dispute Resolution Procedure. If the arbitration is already pending prior to the completion of the Mandatory Pre-Arbitration Notice and Informal Dispute Resolution Procedure, the arbitration shall be administratively closed. Nothing in this paragraph limits the right of a party to seek damages for non-compliance with the Mandatory Pre-Arbitration Notice and Informal Dispute Resolution Procedure in arbitration.
2.2. Arbitration procedure. If the dispute is not resolved informally, either party may initiate binding individual arbitration.
You and we agree that the party initiating arbitration must submit a certification that it has complied with and completed the Mandatory Pre-Arbitration Notice and Informal Dispute Resolution Procedures requirements referenced in Section 2.1 above and that it is a party to the Arbitration Agreement enclosed with or attached to the demand for arbitration. The demand for arbitration and certification must be personally signed by the party initiating arbitration (and their counsel, if represented).
The arbitration will be in English and conducted by a single independent and impartial arbitrator. If you are a U.S. resident, the arbitrator will apply the laws of the State of Delaware in conducting the arbitration. Notwithstanding the foregoing, if you are a resident of the State of California, the arbitrator shall apply the laws of the State of California to the arbitration. If you are not a U.S. resident, the arbitrator will apply the laws of England and Wales. Unless otherwise agreed, the arbitration will occur in your county of residence or another mutually agreed location. At the request of either party, the arbitration may be conducted by telephone or videoconference. No personal appearance is required unless mutually agreed. In the event NAM / LCIA Rules conflict with this Arbitration Agreement, the terms of this Arbitration Agreement shall prevail. If the arbitrator determines that strict application of any term of this Section of this Arbitration Agreement would result in a fundamentally unfair arbitration, then the arbitrator shall have authority to modify such term to the extent necessary to ensure a fundamentally fair arbitration that is consistent with these Terms.
Except as expressly provided in this Arbitration Agreement, the arbitrator may grant any remedy, relief, or outcome that the parties could have received in court, including awards of attorneys' fees and costs, in accordance with applicable law. Unless otherwise provided by applicable law, the parties shall bear their own attorneys' fees and costs in arbitration unless the arbitrator awards sanctions or finds that either the substance of the claim, the defense, or the relief sought is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)).
Discovery: The parties shall each be limited to a maximum of one (1) fact witness deposition per side, unless the arbitrator determines that more depositions are warranted based on the totality of circumstances, including the amount in controversy, the complexity of the factual issues, the number of parties and the diversity of their interests, and whether any or all of the claims appear, on the basis of the pleadings, to have sufficient merit to justify the time and expense associated with the requested discovery. Document requests shall be limited to documents that are directly relevant to the matter(s) in dispute or to its outcome; shall be reasonably restricted in terms of time frame, subject matter and persons or entities to which the requests pertain; shall not include broad phraseology such as "all documents directly or indirectly related to"; and shall not be encumbered with extensive "definitions" or "instructions." The arbitrator may edit or limit the number of document requests based on the totality of circumstances, including the factors listed above. Electronic discovery, if any, shall be limited as follows. Absent a showing of compelling need: (a) electronic documents shall only be produced from sources used in the ordinary course of business, and not from backup servers, tapes or other media; (b) the production of electronic documents shall normally be made on the basis of generally available technology in a searchable format that is usable by the requesting party and convenient and economical for the producing party; (c) the parties need not produce metadata, with the exception of header fields for email correspondence; (d) the description of custodians from whom electronic documents may be collected should be narrowly tailored to include only those individuals whose electronic documents may reasonably be expected to contain evidence that is material to the dispute; and (e) where the costs and burdens of e-discovery are disproportionate to the nature of the dispute or to the amount in controversy, or to the relevance of the materials requested, the arbitrator may either deny such requests or order disclosure on the condition that the requesting party advance the reasonable cost of production to the other side, subject to the allocation of costs in the final award.
Confidentiality and Finality: All arbitration proceedings will be closed to the public and confidential. The arbitrator’s award is final and binding, and judgment may be entered in any court of competent jurisdiction. The arbitration award is binding only between you and Reluvia and will not have any preclusive effect in another arbitration or proceeding that involves a different party.
Fees: The payment of NAM / LCIA fees shall be governed by the NAM / LCIA rules, except that the arbitrator may reallocate fees and costs if a claim is found to be frivolous or brought for an improper purpose. Each party will bear its own attorneys’ fees and costs unless the arbitrator determines otherwise or applicable law provides for fee shifting.
Severability: If any portion of this Arbitration Agreement is found to be void, invalid, or otherwise unenforceable, then that portion shall be deemed to be severable and, if possible, superseded by a valid, enforceable provision, or portion thereof, that matches the intent of the original provision, or portion thereof, as closely as possible. The other portions of this Arbitration Agreement shall continue to be enforceable and valid according to the terms contained herein.
30 days right to opt out: You have the right to opt out of the provisions of this Arbitration Agreement by sending written notice of your decision to opt out to the email address help@reluvia.app, within thirty (30) days after first becoming subject to this Arbitration Agreement. Your notice must include your name and address, any other information used to create an account (if you have one), and an unequivocal statement that you want to opt out of this Arbitration Agreement. If you opt out of this Arbitration Agreement, all other parts of these Terms will continue to apply to you. Opting out of this Arbitration Agreement has no effect on any other arbitration agreements that you may currently have, or may enter in the future, with us.
Modifications: Notwithstanding any provision in the Terms to the contrary, we agree that if we make any future material change to this Arbitration Agreement, we will notify you. Unless you reject the change within thirty (30) days of such change becoming effective by writing to us at the help@reluvia.app, your continued use of the Services, including the acceptance of products and services offered on or through the Services, following the posting of changes to this Arbitration Agreement constitutes your acceptance of any such changes. Changes to this Arbitration Agreement do not provide you with a new opportunity to opt out of the Arbitration Agreement if you have previously agreed to a version of the Terms and did not validly opt out of arbitration.
Exclusive Venue. Any dispute of any sort between you and us that arises out of or in connection with the Services and is not subject to arbitration or eligible for small claims action, shall be decided exclusively by a court of competent jurisdiction located in Delaware. You hereby consent to, and waive all defense of lack of personal jurisdiction and forum non conveniens with respect to, venue and jurisdiction in such courts.
Governing law. These Terms, and any non-contractual obligations arising out of or in connection with them, are governed by the laws of Delaware, without regard to conflict-of-law principles.
Class Action Waiver and Jury Trial Waiver.TO THE FULLEST EXTENT PERMITTED BY LAW, BOTH YOU AND WE WAIVE ANY RIGHT TO BRING OR PARTICIPATE IN A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION, OR TO A JURY TRIAL. ALL DISPUTES MUST BE RESOLVED ON AN INDIVIDUAL BASIS. IF A COURT DETERMINES THAT THE CLASS ACTION WAIVER IS UNENFORCEABLE AS TO A PARTICULAR CLAIM, THAT CLAIM WILL PROCEED IN COURT, BUT ALL OTHER CLAIMS WILL REMAIN SUBJECT TO ARBITRATION.
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You confirm that you are not:
You must not use VPNs, proxies, false information or similar methods to circumvent applicable sanctions restrictions, location-based access controls imposed for legal or compliance reasons, or payment or platform rules that apply in your jurisdiction.
We may restrict, suspend or terminate access, refuse a purchase, cancel a subscription, or withhold services if we reasonably believe this is necessary to comply with applicable law, app store rules, payment provider requirements or sanctions / export-control obligations.
These Terms, together with any applicable Additional Terms, constitute the entire agreement between you and Reluvia regarding the Service and supersede all prior agreements, representations, or understandings relating to the same subject matter.
If any provision of these Terms is found to be invalid or unenforceable, it will be modified to the minimum extent necessary to make it valid and enforceable. If such modification is not possible, the provision will be severed, and the remaining provisions will remain in full force and effect.
No failure or delay in exercising any right under these Terms operates as a waiver of that right. Any waiver must be made in writing to be effective.
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign, transfer, or delegate these Terms, in whole or in part, in connection with a merger, acquisition, corporate reorganisation, sale of assets, or similar transaction, including to any parent company, affiliate, or subsidiary, subject to applicable law and any required notice where required.
We are not responsible for any delay or failure in performance resulting from events beyond our reasonable control, including internet or hosting failures, app store or payment provider disruptions, cyber incidents, labour disputes, natural disasters, government actions, or legal restrictions.
We may provide notices and other communications electronically, including by email, in-app messages, or service notifications. By using the Service and taking actions such as clicking “I Agree”, “Pay”, “Submit”, or “Accept”, you confirm your acceptance of these Terms and any applicable Additional Terms. You are responsible for keeping your contact details up to date and for reviewing communications we send to you.
Headings are included for convenience only and do not affect the interpretation of these Terms.
Nothing in these Terms creates any partnership, employment, agency, franchise, or joint venture relationship between you and Reluvia.
No person who is not a party to these Terms shall have any right to enforce any provision of these Terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise, except to the extent expressly stated in these Terms.
If you experience difficulty accessing the Service or require information in an accessible format, please contact us at help@reluvia.app, and we will make reasonable efforts to assist.
Nothing in these Terms limits any statutory limitation period that applies to your claims under applicable law.
If these Terms are translated into any language other than English, the translation is provided for convenience only. The English version will prevail in the event of any conflict or inconsistency in interpretation.
Certain provisions of these Terms will survive termination or expiration, including those relating to subscriptions and payments, user content, intellectual property, disclaimers, limitation of liability, indemnification, dispute resolution, sanctions, and miscellaneous provisions.
If you have questions about these Terms, please contact us:
Company: Setapphub Development Inc
Email: hello@reluvia.app
Address: 42 Reads Way Suite 42V New Castle, DE 19720
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